Handmade shimmering moon Suncatcher small Fairy Decor

At Enchanted Esque, I take great care in curating and creating magical products for my customers. If you are not completely satisfied with your purchase, please review my return and refund policy below.

Returns

• I accept returns within 7 business days of your order being delivered.

• To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

• Change of mind returns are not accepted.

• Sale items are final and not eligible for return.

• The customer is responsible for return shipping costs. I recommend using a tracked service, as I am not liable for items lost in transit.

Refunds

• Once your return is received and inspected, I will notify you via email whether your refund has been approved.

• Approved refunds will be processed to your original payment method.

• Please allow up to 5–10 business days for the refund to appear, depending on your bank or payment provider.

Issues or Questions? If you have any concerns or if your item arrives damaged or faulty, please contact me at: contact@enchantedesque.com I'm here to help and will do my best to resolve any issues as quickly as possible.

Your purchase is safely delivered in themed packaging! Please leave notes if the purchase is an intended gift for someone and I will endeavor to make it special.

Handmade items may be delicate and should be handled accordingly.

Supporting small businesses is the initial step! At Enchanted Esque, I strive to restore and refurbish/revamp items whenever possible, turning them into exquisite creations. I source a variety of materials from thrift shops, second-hand stores, and other small enterprises to reduce my environmental footprint.

I can make your fairytale come true! I create custom and personalised orders. Please email contact@enchantedesque.com for any enquiries.

I aim to produce beautiful products of high quality using sturdy materials.

Handcrafted items may exhibit human errors and imperfections.

The longevity of your purchase will also depend on whether it is used indoors or outdoors, regular polishing and dusting, as well as proper care and gentle handling or reshaping of delicate items.