FAQ
A: Yes, at Enchanted Esque, we are thrilled to bring Whimsy and Wonder to homes around the globe! We proudly offer worldwide shipping to ensure that everyone can enjoy our unique, handcrafted creations. Please note that shipping fees may vary based on your location. For the most accurate estimate, simply add your desired items to your cart and proceed to checkout, where you can enter your address to view the shipping costs. We can't wait to add a touch of enchantment to your home, no matter where you are!
A: Yes, at Enchanted Esque, we ship to Australia! We are delighted to bring our artisan-made home decor with a touch of whimsy and wonder to customers down under. The shipping cost is a flat rate of $6 anywhere in Australia. Whether you're looking to enhance your living space with unique, handcrafted pieces or find the perfect gift, we ensure that our enchanting products can reach you affordably.
A: At Enchanted Esque, each piece is crafted with care and attention to detail, embodying whimsy and wonder for your home. Given the delicate nature of handmade items, it is essential to handle them with care to ensure their longevity. Here are some specific care instructions: 1. Dusting: Use a soft, dry cloth to gently remove dust. Avoid using any harsh chemicals or abrasive materials that could damage the finish or surface. 2. Cleaning: If necessary, lightly dampen a cloth with water to clean the item. Make sure to dry it immediately with a soft, dry cloth to prevent any water damage. 3. Placement: Place your decor items in areas where they are less likely to be knocked over or subject to heavy use. Avoid exposure to direct sunlight, extreme temperatures, or humidity, as these conditions can affect the materials over time. 4. Handling: When moving or adjusting your decor items, handle them with both hands to provide more stability and support. By following these guidelines, you can maintain the beauty and integrity of your Enchanted Esque purchase. If you have any specific questions about the care of a particular item, feel free to get in contact for more detailed instructions.
A: At Enchanted Esque, I am deeply committed to sustainability and ethical practices. I try to source materials ethically, often in small quantities, and focus on mindful creation to minimize waste. A significant portion of my materials is procured from op shops, thrift stores, and even the local tip, allowing me to refurbish, restore, and revamp items rather than relying solely on new resources. This recycling ethos helps reduce landfill waste and lowers the environmental impact of my production process. By shopping at a small business, you're not just adding a touch of whimsy and wonder to your home; you're also supporting sustainable practices that benefit both the planet and the community.
A: Absolutely! At Enchanted Esque, every purchase sparkles with a touch of whimsy and wonder. All items are carefully and safely delivered in beautifully themed packaging that reflects the magic of the store. If you are purchasing a special gift, I would love to make your present extra memorable! Simply contact me with your requirements, and I will endeavor to make it extra special.
A: At Enchanted Esque, my products are crafted with the utmost attention to detail, using high-quality, sturdy materials to ensure they are both beautiful and durable. Because each item is handcrafted, you may notice slight human errors or imperfections, adding to the unique charm and individuality of every piece. I believe these imperfections are not flaws but rather a testament to the artistry and care that go into creating each and every product. Rest assured, you're receiving a one-of-a-kind treasure that will last.
A: I strive to ensure that your experience is nothing short of magical. Our standard returns policy allows you to return any non-personalized item within 30 days of purchase for a full refund or exchange, provided the item is in its original condition and packaging. To initiate a return, simply contact me with your order number and reason for return. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or an error.
A: I strive to deliver yourpurchase as swiftly as possible. My delivery times are standard, which means you can typically expect your order to arrive within 5-7 business days from the date of purchase. Tracking information is available so you can eagerly anticipate the arrival of your unique, handcrafted treasures. Should you have any special requests or need expedited delivery, feel free to contact me, and I'll do my best to accommodate your needs!